This year, we are taking ambitious strides and revolutionising customer and operator engagement, using technology to make our operations frictionless. We have launched two groundbreaking initiatives: the Customer Portal and the Operator App.
Reflecting our commitment to digital transformation and sustainability, we have developed these initiatives to enhance user experiences, streamline processes, and promote innovation for the entire construction sector. We want these advancements to transform our operations and set new industry standards.
Embracing mobility, we have launched a dedicated customer app enabling effortless task management on a smartphone. Featuring modern and effective interfaces and search functions, our brand-new app empowers users by integrating all essential data in one accessible location. We've listened to our customers and have developed this app with them in mind. Users can easily search for invoices and access comprehensive hire information with interactive maps for better insights. Telematics integration provides the capability for live tracking, offering in-depth insights through the machine's API feed. This information covers idle time, fuel consumption, and CO2 emissions. Having instant access to this data creates the chance to collaborate with operators in enhancing on-site productivity. This involves reducing idle time, fuel expenses, and carbon emissions. The convenience of requesting new hires, reporting breakdowns, and initiating off-hires is now a frictionless reality. Complete service and breakdown detail, including PDI (Pre-Delivery Inspections), fault codes, are available at the touch of a button.
Are you using our new customer portal?
As we transition from the outdated system to our purpose-built portal, we want to ensure all our customers are supported. Register for an account here.
If you would like a demonstration, please contact your account manager or our hire desk.
Representing a new era of operational efficiency, our Operator App champions seamless and paperless communication. This purpose-built app centralises and standardises everything ‘operator related’. We are digitally transforming and automating onboarding, compliance, scheduling, timesheet recording and management. By consolidating all timesheet and daily defect reporting into one user-friendly app, we've created a frictionless process for our operators. We have also enabled operators to register their information for upcoming projects, revolutionising the way we engage with our workforce.
Are you using our operator app on your site?
We can support with digitally transforming processes on your sites. Contact us if you’d like the operator app onboarded on your site. Your account manager or our hire desk will help to onboard you.
Plant operators: did you know you can use the Lynch App to register for new up-and-coming projects nationwide?
The journey continues as we constantly enhance our digital platforms, levelling up and embracing modern technology.
Our QR codes now offer dynamic telematic updates to ensure real-time data accuracy and provide transparency with all Pre-Delivery Inspections (PDI) information. All this is optimised for mobile us, making access and interaction smoother than ever.
Our sales team is embarking on a transformative journey powered by an innovative Sales App, which equips our sales personnel with a comprehensive Customer Relationship Management (CRM) system. Facilitating quick access to customer account details and enabling instant quote generation, sales representatives can now engage directly from their smartphones.
We have added a new dimension to our Haulage App, including updates and fixes. By integrating 'what3words', we ensure precise location identification, enhancing accuracy in directions and deliveries. The app is now available on the Play Store, making access more convenient. Customers can now give feedback directly through the app with just the touch of a finger, meaning we can provide the best possible service for our customers.
We value feedback and encourage users to share their insights for continuous improvement. Please use this form to leave any comments.
As we embark on this transformative journey, our goal is that our innovations drive change within our organisation while being widely adopted across the entire industry. We will continue to refine and expand our digital catalogue to provide value for our customers, and we would love to work with you to shape the future of our sector, one digital milestone at a time.